Curious about who is behind BookBeat’s growth in our newest markets? Or who helps ensure that curious visitors become loyal BookBeat subscribers? And probably about who guarantees that every BookBeat user has an enjoyable customer experience? Say hello to our wonderful Team Business Development!
This multicultural team focuses on driving growth within our newest markets and collaborating across departments to ensure BookBeat’s continuous success in Europe. They optimize the user journey to turn potential readers into engaged BookBeat users and provide top-notch support to keep our users happy and satisfied.
🚀 What they do: this team is the driving force behind BookBeat's growth across our newest markets, working cross-functionally to understand local preferences, enhance the user journey, and ensure ongoing engagement. From optimizing our web experience through UX design, CRO, and SEO, to managing payments and partnerships and to making sure we provide seamless support and positive interactions for every BookBeat user.
The Teams
New Markets Teams 🌍: Focusing on BookBeat's presence in Norway, the Netherlands, Denmark, and the UK, these teams ensure that our service and offering are tailored to meet the needs and preferences of readers and listeners in these countries.
They work on adapting our marketing and offering to local tastes, building strong relationships with partners, and addressing business development opportunities - among other things. From managing regional marketing campaigns to fostering key partnerships, their mission is to drive growth and ensure BookBeat becomes a beloved platform in each of these markets. 📚🎧
Team Conversion 🔧: Our Conversion team, made up of some of our product experts, oversees the entire conversion process, ensuring alignment with our goals. They focus on UX to create intuitive experiences, optimize conversion rates and SEO, and handle payments and partnerships. Their work ensures a seamless user experience, attracting and converting the right audience while maintaining smooth payment processes.
Team Customer Operations 💜: Team Customer Operations is divided into First-Line and Second-Line Support. Our First-Line Support team is our friendly front line, handling general inquiries and resolving common issues. When issues require more specialized knowledge, our Second-Line Support team steps in. This team focuses on three different areas: content (questions related to our vast library of books), payments (ensuring smooth and secure transactions for our users), as well as technical questions (providing technical support connected to our app). 🛠️📚💳
That’s Team Business Development at BookBeat – spreading the joy of reading with BookBeat in our newest markets, ensuring that every visitor becomes a part of the BookBeat family and providing every BookBeat user a fantastic experience! 📖✨
