Does your heart beat a little extra for books, problem-solving and customer experience? Are you a “people person” who’s passionate about giving customers the best possible service and like to familiarize yourself with tricky questions? Do you have a good understanding of the Finnish market as well as communicate fluently in Finnish? Great! Then Customer Experience Support Finland is the job for you!
Since day one, BookBeat has been the leading audiobook service on the Finnish market and the growth journey in our neighboring country continues. To ensure that our fantastic Finnish customers receive the best possible help, we are now expanding our customer experience team with a Finnish-speaking superstar. If you love books, technology and being in contact with customers as well as want to be part of the BookBeat journey, this is a golden opportunity that you don’t want to miss!
As a Customer Experience Support Finland you will learn all about how BookBeat works and be responsible to solve trickier customer issues. You are also involved in different projects to contribute with your customer insights. You will mainly answer our customers in writing, but when needed you might also support them on the phone. Your focus will be on the Finnish market but support on other markets may be needed from time to time - therefore you should feel confident communicating fluently in English and be able to understand Swedish as well (additional languages are a plus). You will work closely with other teams at BookBeat to analyze, understand, and resolve issues and problems. In other words, a diversified role with the customer at heart! For the right person, there are good opportunities to eventually take on more responsibilities and shape the role according to your interests and needs.
As our team works proactively with the entire customer experience and this role means a great deal of responsibility, it is important to us that you are curious, take own initiatives, and not afraid to help out where needed. Communicative, independent, and service-oriented are other characteristics that describe you!
As our next colleague, you will be part of the product team and report directly to our Customer Experience Manager. We apply flex time and your future workplace is our head office at Sveavägen 56 in Stockholm. We would love for you to become part of the team as soon as possible!
We are looking for someone who:
- genuinely wants to understand our customers and gets energy from giving first-class service
- is a true problem solver and finds no problem too small or large
- communicates fluently in Finnish and English as well as understands Swedish. You will primarily provide support in Finnish, but may also handle matters in English
- is outgoing and appreciates the contact with different types of people
- is an unpretentious and independent “doer”
- is a team-player and likes to share your knowledge and experience
We believe you:
- are passionate about and have experience from giving service to customers
- want to learn all about how BookBeat works
- are a superstar at expressing yourself in writing and to adjust your language to the receiver
- get motivated by challenging work tasks and like to work in a changing environment
It is an advantage if you:
- have experience from app, e-commerce or a subscription service
Does this sound like a job for you and are you ready for your next chapter? Then we can’t wait for your application! If you have any questions, you are more than welcome to contact our Customer Experience Manager, Veronica Pettersson, at email@example.com.
In 2015, we began our journey towards the goal of offering Europe’s leading service for digital books and in 2016, we launched to the public. In 2022, a few years after our broad launch, BookBeat is used by close to 600 000 users every month. We are an ever-growing company within the Bonnier Group and all members who join our journey have the possibility to make an impact on our development, both in the short and long run.
And how about Team BookBeat? Today, Team BookBeat consists of 140 curious and committed “doers”. Are you curious to become part of our team? Cool! The most important thing for those who join our journey is curiosity for our users, technology, marketing, design, books and of course us as an organization. This curiosity drives us to always test out new things in our service and to let our users show us if we’re on the right track.